How companies succeed and fail to succeed with the implementation of intelligence systems


  • Klaus Solberg Söilen



Business Intelligence, Intelligence Studie


Most papers in this issue deal with different sides of technological systems and managerial practices usedfor intelligence work in private organizations. Empirical data from a number of countries and companiesare gathered to illustrate how companies work and fail to work with business intelligence and competitiveintelligence in organizations.The paper by Rezaie, Mirabedini and Abtahi entitled “Identifying key effective factors on theimplementation process of business intelligence in the banking industry of Iran” identifies key effectivefactors on the implementation process of business intelligence. Thirty-nine factors were identified andclassified in nine main groups, including organizational, human, data quality, environmental, systemability, strategic, service quality, technical infrastructure, and managerial factors.The paper by Bisson and Gurpinar entitled “A Bayesian approach to developing a strategic earlywarning system for the French milk market” suggests a new strategic early warning system forcompanies and public organizations to better anticipate market changes and make more robust decisions.The paper by Al Rashdi and Nair entitled “A business intelligence framework for Sultan QaboosUniversity: A case study in the Middle East” aims to build a customized business intelligence (BI)framework for Sultan Qaboos University (SQU). A prototype is tested with good results.The paper by Søilen, Tontini, Aagerup and Andersson entitled “The perception of usefulinformation derived from Twitter: A survey of professionals” is a survey of professionals about the valueof the information or intelligence on Twitter. It shows that Twitter is perceived as a service for usefulinformation but not for the reason one may expect, not because the content of the tweets gives valuableinformation, but because of what can be derived and extracted from the information that is being tweetedand not tweeted.The paper by Calof, Richards and Santilli entitled “Insight through open intelligence” is anopinion piece that gives suggestions of how to broaden the CI field with the help of open innovation.


Tontini, G., & Söilen, K. S. (2017). Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL). Asia Pacific Journal of Marketing and Logistics, (just-accepted),

Søilen, K. S. (2017). Why care about competitive intelligence and market intelligence? The case of Ericsson and the Swedish Cellulose Company. Journal of Intelligence Studies in Business, 7(2).

Söilen, K. S. (2017). Why the social sciences should be based in evolutionary theory: the example of geoeconomics and intelligence studies. Journal of Intelligence Studies in Business, 7(1).

Solberg Søilen, K. (2016). Economic and industrial espionage at the start of the 21st century–Status quaestionis. Journal of Intelligence Studies in Business, 6(3).

Solberg Søilen, K. (2016). Users’ perceptions of Data as a Service (DaaS). Journal of Intelligence Studies in Business, 6(2), 43-51.

Solberg Søilen, K. (2016). A research agenda for intelligence studies in business. Journal of Intelligence Studies in Business, 6(1), 21-36.

Gedda, David, Nilsson, Billy, Såthén, Zebastian and Solberg Søilen, Klaus (2016). Crowdfunding: Finding the optimal platform for funders and entrepreneurs. Technology Innovation Management Review, 6, 3, pp. 31-40

Solberg Søilen, Klaus (2015). A place for intelligence studies as a scientific discipline. Journal of Intelligence Studies in Business, Vol. 5, No 3, pp. 34-46.

Oubrich, Mourad, Aziza, Amine, Solberg Søilen, Klaus (2015). The impact of CRM on QoE: An exploratory study from mobile phone industry in Morocco. Journal of Intelligence Studies in Business, Vol 5, No 2, pp. 22-35.

Drozdz, Sebastian, Dufwa, Marcus, Meconnen, Robiel, Solberg Søilen, Klaus (2015). An assessment of Customer Shared Value in the restaurant industry. Theoretical and Applied Economics, No. 4, 605, pp. 85-98

Granquist, C., Strömberg, F., Solberg Søilen, K. (2015). Games as a marketing channel – the impact of players and spectators. International Journal of Electronic Business Management, Vol. 13, No. 1, pp. 57-65

Vriens, Dirk, Solberg Søilen, Klaus (2014). Disruptive Intelligence - How to gather Information to deal with disruptive innovations. Journal of Intelligence Studies in Business, Vol. 4, No 3, pp. 63-78

Solberg Søilen, Klaus (2014). A survey of users’ perspectives and preferences as to the value of JISIB – A spot-check. Journal of Intelligence Studies in Business, Vol. 4, No 2, pp. 61-65

Svensson, B., Frestad Solér, M. Solberg Søilen, K. (2014). Bara segrar bygger inga varumärken, Svensk Idrottsforskning, Nr 3, pp. 14-19

Tontini, G., Solberg Søilen, K., Silveira, A. (submitted 2014). Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services. Transportation Journal

Agostino, Alessandro, Solberg Søilen, Klaus, Gerritsen, Bart (2013). Cloud solution in Business Intelligence for SMEs –vendor and customer perspectives, Journal of Intelligence Studies in Business Vol 3, No 3, pp. 5-28

Solberg Søilen, K. (2013). An overview of articles on Competitive Intelligence in JCIM and CIR. Journal of Intelligence Studies in Business Vol 3, No 1, pp. 44-58.

Solberg Søilen, K., Jenster, P. (2013). The Relationship between Strategic Planning and Company Performance – A Chinese perspective. Journal of Intelligence Studies in Business, Vol 3, No 1, pp. 15-30.

Tontini, G., Solberg Søilen, K., Silveira, A. (2013). How interactions of service attributes affect customer satisfaction: A study of the Kano model’s attributes. Total Quality Management & Business Excellence, Volume 24, Issue 11-12, pages 1253-1271

Solberg Søilen, K., Nerme, P., Stemström, C., Darefelt, N. (2013). Usage of internet banking among different segments – trust and information needs. Journal of Internet Banking and Commerce, Vol 18, No 2, pp. 2-18

Fri, W., Pehrsson, T., Solberg Søilen, K. (2013). How the phases of cluster development are associated with innovation – the case of China. International Journal of Innovation Science, Vol. 5, Nr. 1, pp. 31-43.

Hansson, L., Wrangmo, A. Solberg Søilen, K. (2013). Optimal ways for companies to use Facebook as a marketing channel. Journal of Information, Communication and Ethics in Society. Vol. 11 Iss: 2, pp. 112 – 126.

Solberg Søilen, K., Tontini, G. (2013). Knowledge Management systems and Human Resource Management policies for Innovation benchmarking: a study at ST Ericsson. Internatinal Journal of Innovation Science, Vol 5, No 3, pp. 159-171

Yasmina, A., Solberg Søilen, K., Vriens, D. (2012). Using the SSAV model to evaluate Business Intelligence Software. Journal of Intelligence Studies in Business, Vol 2, No 1, pp. 29-40.

Solberg Søilen, K. Hasslinger, A. (2012). Factors shaping vendor differentiation in the Business Intelligence software industry. Journal of Intelligence Studies in Business, Vol 2, No 3, pp. 48-54.

Sabanovic, A., Solberg Søilen, K. (2012). Customers’ Expectations and Needs in the Business Intelligence Software Market. Journal of Intelligence Studies in Business, Vol 2, No 1, pp. 5-20.

Solberg Søilen, K. (2012). The Fallacy of the Service Economy. European Business Review, Vol 24, Iss: 4, pp. 308-319.

Solberg Søilen, K, Kovacevic, M. A., Jallouli, R. (2012). Key Success Factors for ST-Ericsson using Value Chain model. Journal of Business Research. Volume 65, Issue 9, pp. 1335-1345.

Solberg Søilen, K., Baback Alipour, P. (2011). A Knowledge Model for Global Catastrophic Risk. Knowledge Organization 38, No 5, pp. 438-455.

Solberg Søilen, K. (2010). Management Implementation of Business Intelligence Systems/Gestion de la implementacion de sistemas de intelligencia de negocios. Inteligencia y seguridad, No. 9, December 2010- May 2011, pp. 46-67.

Solberg Søilen, K. (2010). Boosting Innovation and Knowledge through Delocalization: Market Intelligence at Trade Shows. Problems and Perspectives in Management, Iss 3, pp. 200-208.

Solberg Søilen, K. (2009). Life style welfare: How the New Class has transformed the Scandinavian Welfare State. Telos, No. 148, pp. 73-85.

Solberg Søilen, K. (2017). Russofobia. Adhou Communications, Sweden

Solberg Søilen, K. (2013). Exhibit Marketing & Trade Show Intelligence - Successful Boothmanship and Booth Design. Springer Verlag, Berlin

Solberg Søilen, K. (2012). Geoeconomics. Ventus Publishing ApS/Bookboon, London (50 000+ downloads per year)

Jenster, P., Solberg Søilen, K. (2009). Market Intelligence: Building Strategic Insight. Copenhagen Business School Press, Denmark

Solberg Søilen, K. and Huber, S. (2006). 20 svenska studier för små och medelstora företag – pedagogik och vetenskaplig metod. Studentlitteratur, Lund

Solberg Søilen, K. (2005). Introduction to Public and Private Intelligence. Studentlitteratur, Lund

Solberg Søilen, K. (2005). En liten bok i Logikk. Hvordan lære å tenke. GRIN Humanities, Norderstedt, Germany

Solberg Søilen, K. (2005). Wirtschaftsspionage in Verhandlungen aus Informationsökonomischer Perspektive - Eine Interdisziplinäre Analyse. Dissertation. Wirtschaftswissenshaftlichen Fakultät Universität Leipzig, Germany

Tontini, G., Solberg Søilen, K. (2015). Innovation Management, in Su Mi Dahlgaard-Park (Ed.), Encyclopedia of Quality and the Service Economy, Sage Publications, Thousand Oaks, CA, v. 1, p. 301-312.

Gerritsen, Bart H.M, Solberg Søilen, K. et al. (2014). Product Development in the Socio-sphere - Game Changing Paradigms for 21st Century Breakthrough Product Development and Innovation.

Social Media Coming to the Mall: A Cross-Channel Response. Springer, PP. 169-235.

Solberg Søilen, K. (2014). Benchmarking innovation (chapter 10), in Gupta, Praveen and Trusko, Brett (Eds.), Global Innovation Science Handbook. McGraw-Hill, New York, PP. 141-158

Solberg Søilen, K. (2011). Exhibit Intelligence. In Haton, J-P, M., Sidhom, S., Ghenima, M., Benzakour, K. (Eds). Information Systems & Economic Intelligence, Marrakech, PP. 18-25

Solberg Søilen, K. (2008). Management Implementation of Business Intelligence Systems. In Flory, A., Ghenima, M., Sidhom, S. (Eds). Systemes d’information & Intelligence Economique. I.H.E. editions: Tunis. PP. 358-371

Jenster, P., Solberg Søilen, K. (2005). Business Marketing Intelligence: Analysis and Tools. In Jenster et al. Managing Business Marketing & Sales. Copenhagen, Denmark: Copenhagen Business School Press, PP. 77-119