How companies succeed and fail to succeed with the implementation of intelligence systems

Klaus Solberg Söilen

Abstract


Most papers in this issue deal with different sides of technological systems and managerial practices used
for intelligence work in private organizations. Empirical data from a number of countries and companies
are gathered to illustrate how companies work and fail to work with business intelligence and competitive
intelligence in organizations.
The paper by Rezaie, Mirabedini and Abtahi entitled “Identifying key effective factors on the
implementation process of business intelligence in the banking industry of Iran” identifies key effective
factors on the implementation process of business intelligence. Thirty-nine factors were identified and
classified in nine main groups, including organizational, human, data quality, environmental, system
ability, strategic, service quality, technical infrastructure, and managerial factors.
The paper by Bisson and Gurpinar entitled “A Bayesian approach to developing a strategic early
warning system for the French milk market” suggests a new strategic early warning system for
companies and public organizations to better anticipate market changes and make more robust decisions.
The paper by Al Rashdi and Nair entitled “A business intelligence framework for Sultan Qaboos
University: A case study in the Middle East” aims to build a customized business intelligence (BI)
framework for Sultan Qaboos University (SQU). A prototype is tested with good results.
The paper by Søilen, Tontini, Aagerup and Andersson entitled “The perception of useful
information derived from Twitter: A survey of professionals” is a survey of professionals about the value
of the information or intelligence on Twitter. It shows that Twitter is perceived as a service for useful
information but not for the reason one may expect, not because the content of the tweets gives valuable
information, but because of what can be derived and extracted from the information that is being tweeted
and not tweeted.
The paper by Calof, Richards and Santilli entitled “Insight through open intelligence” is an
opinion piece that gives suggestions of how to broaden the CI field with the help of open innovation.


Keywords


Business Intelligence, Intelligence Studie

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References


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Söilen, K. S. (2017). Why the social sciences should be based in evolutionary theory: the example of geoeconomics and intelligence studies. Journal of Intelligence Studies in Business, 7(1).

Solberg Søilen, K. (2016). Economic and industrial espionage at the start of the 21st century–Status quaestionis. Journal of Intelligence Studies in Business, 6(3).

Solberg Søilen, K. (2016). Users’ perceptions of Data as a Service (DaaS). Journal of Intelligence Studies in Business, 6(2), 43-51.

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Oubrich, Mourad, Aziza, Amine, Solberg Søilen, Klaus (2015). The impact of CRM on QoE: An exploratory study from mobile phone industry in Morocco. Journal of Intelligence Studies in Business, Vol 5, No 2, pp. 22-35.

Drozdz, Sebastian, Dufwa, Marcus, Meconnen, Robiel, Solberg Søilen, Klaus (2015). An assessment of Customer Shared Value in the restaurant industry. Theoretical and Applied Economics, No. 4, 605, pp. 85-98

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Vriens, Dirk, Solberg Søilen, Klaus (2014). Disruptive Intelligence - How to gather Information to deal with disruptive innovations. Journal of Intelligence Studies in Business, Vol. 4, No 3, pp. 63-78

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Tontini, G., Solberg Søilen, K., Silveira, A. (2013). How interactions of service attributes affect customer satisfaction: A study of the Kano model’s attributes. Total Quality Management & Business Excellence, Volume 24, Issue 11-12, pages 1253-1271

Solberg Søilen, K., Nerme, P., Stemström, C., Darefelt, N. (2013). Usage of internet banking among different segments – trust and information needs. Journal of Internet Banking and Commerce, Vol 18, No 2, pp. 2-18

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Hansson, L., Wrangmo, A. Solberg Søilen, K. (2013). Optimal ways for companies to use Facebook as a marketing channel. Journal of Information, Communication and Ethics in Society. Vol. 11 Iss: 2, pp. 112 – 126.

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Sabanovic, A., Solberg Søilen, K. (2012). Customers’ Expectations and Needs in the Business Intelligence Software Market. Journal of Intelligence Studies in Business, Vol 2, No 1, pp. 5-20.

Solberg Søilen, K. (2012). The Fallacy of the Service Economy. European Business Review, Vol 24, Iss: 4, pp. 308-319.

Solberg Søilen, K, Kovacevic, M. A., Jallouli, R. (2012). Key Success Factors for ST-Ericsson using Value Chain model. Journal of Business Research. Volume 65, Issue 9, pp. 1335-1345.

Solberg Søilen, K., Baback Alipour, P. (2011). A Knowledge Model for Global Catastrophic Risk. Knowledge Organization 38, No 5, pp. 438-455.

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