Šperková, Lucie

• Journal of Intelligence Studies in Business Vol. 5 No. 2 (2015): JISIB - Article
  Evaluation of e-Word-of-Mouth through Business Intelligence processes in banking domain
  Abstract  PDF
• Journal of Intelligence Studies in Business Vol. 9 No. 3 (2019): Journal of Intelligence Studies in Business - Article
  Integration of textual VoC into a CX data model for business intelligence use in B2C
  Abstract  PDF