Investigate the Mediating Role of Business Intelligence on the Relationship Between Critical Success Factors for Business Intelligence and Strategic Intelligence

Fawwaz Tawfiq Awamleh; Ala Nihad  Bustami

Authors

Fawwaz Tawfiq Awamleh Near East University https://orcid.org/0000-0002-3425-7379
Ala Nihad Bustami https://orcid.org/0000-0002-7386-5326

Keywords:

Business Intelligence, Critical Success Factors For Business Intelligence, Strategic Intelligence, Jordan

Abstract

This study aims to investigate the mediating role of business intelligence inthe relationship between critical success factors for business intelligence and strategic intelligence in the ear of the COVID-19 epidemic. The data acquired from a sample of 392 managerial positions from Jordanian commercial banks was examined using a multi-regression analysis in SPSS. This study’s findings came in agreement with the notion that business intelligence boosts the link between CSF for BI and strategic intelligence. The study’s findings have clues for both the current body of literature and decision-makers. Hence, businesses that have embraced BI understand the advantages of improving their strategic intelligence skills and decision-making procedures during the COVID-19 outbreak.

References

Abuzaid, A. N. (2017). Exploring the Impact of Strategic Intelligence on Entrepreneurial Orientation: A practical Study on the Jordanian Diversified Financial Services Companies. Nternational Journal of Business Management and Economic Research(IJBMER), 8(1), 884–893. www.ijbmer.com.

Alatiqi, A. (2022). Antecedents of Business Intelligence System Use.

Al-Daouri, Z. M., & Atrach, B. K. (2020). The impact of strategic intelligence on strategic flexibility in bank Al-Etihad in Jordan. Globus-An International Journal of Management and IT, 12(1), 38–45. https://doi.org/10.2020/Paper.

Alkharabsheh, S. M., & Al-Sarayreh, A. A. (2022). Strategic Intelligence Practices in Achieving Organizational Excellence through Human Capital as a Mediating Variable in the Manaseer Companies Group in Jordan. Journal of Positive School Psychology, 6(7), 474–483. https://www.journalppw.com/index.php/jpsp/article/view/10152.

Alnoukari, M., & Hanano, A. (2017). Integration of business intelligence with corporate strategic management. Journal of Intelligence Studies in Business, 7(2), 5–16. https://doi.org/10.37380/jisib.v7i2.235.

Al-Okaily, A., Al-Okaily, M., Teoh, A. P., & Al-Debei, M. M. (2022). An empirical study on data warehouse systems effectiveness: the case of Jordanian banks in the business intelligence era. EuroMed Journal of Business. https://doi.org/10.1108/EMJB-01-2022-0011.

Alomian, N. R., & Alsawalhah, A. A. (2019). The Impact of Strategic Intelligence on Achieving Competitive Advantage: Applied Study on the Pharmaceutical Companies Sector in Jordan. International Journal of Business and Social Science, 10(4), 66–74. https://doi.org/10.30845/ijbss.v10n4p8.

Alzeaideen, K. (2019). Credit risk management and business intelligence approach of the banking sector in Jordan. Cogent Business & Management, 6(1), 1675455. https://doi.org/10.1080/23311975.2019.1675455.

Awamleh, F., & Bustami, A. (2022). Examine the Mediating Role of the Information Technology Capabilities on the Relationship Between Artificial Intelligence and Competitive Advantage During the COVID-19 Pandemic. SAGE Open, 12(3), 1–14. https://doi.org/10.1177/21582440221119478.

Awawdeh, H., Abulaila, H., Alshanty, A., & Alzoubi, A. (2022). Digital entrepreneurship and its impact on digital supply chains: The mediating role of business intelligence applications. International Journal of Data and Network Science, 6(1), 233–242. https://doi.org/10.5267/J.IJDNS.2021.9.005.

Binzafrah, F., & Taleedi, F. (2022). The effect of business intelligence practices on job satisfaction in the Saudi Electricity Company in the Asir Region. Journal of Money and Business, 2(1), 107–131. https://doi.org/10.1108/jmb-03-2022-0011.

Chenoweth, T., Corral, K., & Demirkan, H. (2006). Seven key interventions for data warehouse success. Communications of the ACM, 49(1), 114–119. https://doi.org/10.1145/1107458.1107464.

Davenport, T. H. (1998). Putting the Enterprise into the Enterprise System. Harvard Business Review, 76(4).

Dawson, L., & van Belle, J. (2013). Critical success factors in South African Business intelligence projects in the insurance industry. In Refereed Proceedings Knowledge Management Conference. https://www.iiakm.org/conference/proceedings/KM2013_RefereedProceedingsPapers.pdf#page = 66.

Eryadi, R. A., & Hidayanto, A. N. (2020). Critical Success Factors for Business Intelligence Implementation in an Enterprise Resource Planning System Environment Using DEMATEL: A Case Study at a Cement Manufacture Company in Indonesia. Journal of Information Technology Management, 12(1). https://doi.org/10.22059/jitm.2020.296055.2460.

Esmaeili, M. R. (2014). A Study on the Effect of the Strategic Intelligence on Decision Making and Strategic Planning. International Journal of Asian Social Science, 4(10), 1045–1061. http://www.aessweb.com/journal-detail.php?id = 5007.

Farjami, Y., & Molanapour, R. (2015). Farjami, Y., & Molanapour, R (2015), Business intelligence (from Idea to Practice), Ati-Negar press, first Edition (First Edition). Ati-Negar press.

Fatima, A., & Linnes, C. (2019). The Current Status of Business Intelligence: A Systematic Literature Review. American Journal of Information Technology, 9(1), 1–22. https://hiof.brage.unit.no/hiof-xmlui/handle/11250/2641835.

GhalichKhani, R. D., & Hakkak, M. (2016). A Model for Measuring the Direct and Indirect Impact of Business Intelligence on Organizational Agility with Partial Mediatory role of Empowerment (Case Study: Tehran Construction Engineering Organization (TCEO) and ETKA Organization Industries.co). Procedia - Social and Behavioral Sciences 230, 413–421. https://doi.org/10.1016/j.sbspro.2016.09.052.

Hamour, H. M. J. A. (2021). The Effect of Strategic Intelligence of Leaders on Organizational Innovation in Jordanian Industrial Companies. Journal of Management Information and Decision Sciences, 24, 1–16. https://search.proquest.com/openview/ede1f32dddc784a5bc3022e905025f19/1?pq-origsite=gscholar&cbl=38743.

Hawking, P., & Sellitto, C. (2010). Business Intelligence (BI) Critical Success Factors (Vol. 4). http://aisel.aisnet.org/acis2010/4.

Heang, R., & Mohan, R. (2017). Literature Review of Business Intelligence. http://urn.kb.se/resolve?urn = urn:nbn:se:hh:diva-33506

Hou, C. K. (2014). Exploring the user acceptance of business intelligence systems in Taiwan’s electronics industry: applying the UTAUT model. International Journal of Internet and Enterprise Management, 8(3), 195. https://doi.org/10.1504/IJIEM.2014.059177.

Jahantigh, F. F., Habibi, A., & Sarafrazi, A. (2019). A conceptual framework for business intelligence critical success factors. Int. J. Business Information Systems, 30(1), 109–123.

Jaradat, Z., Al-Dmour, A., Alshurafat, H., Al-Hazaima, H., & al Shbail, M. O. (2022). Factors influencing business intelligence adoption: evidence from Jordan. Journal of Decision Systems, 1–21. https://doi.org/10.1080/12460125.2022.2094531.

Johannesson, J., & Palona, I. (2010). Environmental turbulence and the success of a firm’s intelligence strategy: Development of research instruments. International Journal of Management, 27(3), 448–459.

Johnson, L. K. (2004). Strategies for data warehousing: how can companies ensure that their data warehouse delivers as promised? MIT Sloan Management Review, 45(3), 9. https://go.gale.com/ps/i.do?id=GALE%7CA116484211&sid=googleScholar&v=2.1&it=r&linkaccess=

abs&issn=15329194&p=AONE&sw=w.

Kalyani, S. C. (2019). Intelligent Systems in Businesses: A Paradigm Shift. International Journal for Research in Engineering Application & Management (IJREAM), 05, 2454–9150. https://doi.org/10.35291/2454-9150.2019.0308

Kester, Q., & Preko, M. (2015). Business Intelligence Adoption in Developing Economies: A Case Study of Ghana. International Journal of Computer Applications, 975, 8887. https://doi.org/10.5120/ijca2015906025.

Kfouri, G., & Skyrius, R. (2016). Factors influencing the implementation of business intelligence among small and medium enterprises in Lebanon. Informacijos Mokslai., 76, 96–110. https://doi.org/10.15388/Im.2016.76.10384

Lautenbach, P., Johnston, K., & Adeniran-Ogundipe, T. (2017). Factors influencing business intelligence and analytics usage extent in South African organisations. South African Journal of Business Management, 48(3), 23–33. https://journals.co.za/doi/abs/10.10520/EJC-97b9b0316.

Malkawi, N. M. (2018). How to Improve Decision Making Process through Decision Support Systems & Business Intelligence: Evidence from Jordan University Hospital. Journal of Economic & Management Perspectives, 12(2), 255–265. https://search.proquest.com/openview/fb4a95429bd807d9c75e502f5910d79b/1?pq-origsite = gscholar&cbl = 51667

Marchand, D., & Hykes, A.,. (2007). Leveraging What Your Company Really Knows: A Process View of Strategic Intelligence. In M. Xu (Ed.), Managing Strategic Intelligence – Techniques and Technologies. (pp. 1–13). University of Portsmouth, UK: Idea Group Inc.

Mohammad Supervisor Mohammad AL-Nuiami, H. A. (2012). The Impact of Business Intelligence and Decision Support on the Quality of Decision Making An Empirical Study on Five Stars Hotels in Amman Capital.

Nithya, N., & Kiruthika, R. (2020). Impact of Business Intelligence Adoption on performance of banks: a conceptual framework. Journal of Ambient Intelligence and Humanized Computing 2020 12:2, 12(2), 3139–3150. https://doi.org/10.1007/S12652-020-02473-2.

Olbrich, S., & Poppelbuß, J. (2012). Criti-cal contextual success factors for business intelligence: A Delphi study on their relevance, variability, and controllability. In 2012 45th Hawaii International Conference on System Sciences, 4148–4157. https://ieeexplore.ieee.org/abstract/document/6149401/.

Olszak, C. M., & Ziemba, E. (2012). Critical

success factors for implementing business intelligence systems in small and medium enterprises on the example of upper Silesia, Poland. Interdisciplinary Journal of Information, Knowledge, and Management, 7, 27. http://sh.st/st/ecfda009ae7a1b8b07d7bf39d31

d/http://www.ijikm.org/Volume7/IJIKMv7p129-150Olszak634.pdf.

Paulino, E. P. (2022). Amplifying organizational performance from business intelligence: Business analytics implementation in the retail industry. Journal of Entrepreneurship, Management and Innovation, 18(2), 69–104. https://doi.org/10.7341/20221823.

Pellissier, R., & Kruger, J.-P. (2013). Critical

success factors for business intelligence in

the South African financial services sector. South African Journal of Information Management, 15(1), 1–12. https://doi.org/10.4102/sajim.v15i1.545.

Pham, QT., Mai, TK., Misra, S., Crawford, B., & Soto, R. (2016). Critical success factors for implementing business intelligence system: Empirical study in vietnam. International Conference on Computational Science and Its Applications, 567–584. https://link.springer.com/chapter/10.1007/978-3-319-42092-9_43.

Pirttimäki, V., Lönnqvist, A., & Karjaluoto, A. (2006). Measurement of Business Intelligence in a Finnish Telecom-munications Company. The Electronic Journal of Knowledge Management, 4(1), 83–90. www.ejkm.com.

Rahahleh, A., & Omoush, M. (2020). The role of business intelligence in crises management: a field study on the telecommunication companies in Jordan. International Business Research, 13(1), 221–232. https://pdfs.semanticscholar.org/d7d5/dadd0371b94a50cc5ffa0c3d4922e1b8f63b.pdf.

Raisinghani, M. (2003). Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks: Opportunities, Limitations and Risks. IGI Global. https://books.google.co.uk/books?hl=en&lr=&id=xKszZbc7RhYC&oi=fnd&pg=PP1&dq=Business+Intelligence+in+the+Digital+Economy:+Opportunities,+Limitations+and+Risks.+IDEA+Group+Publishing&ots=_yRoHVnABI&sig=B_U6uxhc-qbLIugJzAV75ZlcdWo.

Salisu, I., bin Mohd Sappri, M., Faizal Bin Omar, M., & K Tan, A. W. (2021). The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review. Taylor & Francis, 8(1). https://doi.org/10.1080/23311975.2021.1935663.

Shannak, R. O., & Obeidat, B. Y. (2012). Culture and the implementation process of strategic decisions in Jordan. Simulation, 4(4), 257–281. https://www.academia.edu/download/46105947/Culture_and_the_Implementation_Process_o20160531-22833-1b2jhg3.pdf.

Smith, D., & Crossland, M. (2008). Realizing the value of business intelligence. IFIP International Federation for Information Processing, 274, 163–174. https://doi.org/10.1007/978-0-387-09682-7-9_14/COVER.

Turban, E., Sharda, R., & Delen, D. (2010). Decision Support and Business Intelligence Systems (9th ed.). Prentice Hall Press.

Ul-Ain, N., Vaia, G., & DeLone, W. (2019). Business intelligence system adoption, utilization and success-A systematic literature review. (2019, January).In Proceedings of the 52nd Hawaii International Conference on System Sciences. https://scholarspace.manoa.hawaii.edu/handle/10125/60024.

Wixom, B., & Watson, H. (2010). The BI-based organization. International Journal of Business Intelligence Research (IJBIR), 1(1), 13–28. https://doi.org/10.4018/978-1-4666-0279-3.ch014.

Xu, H., & Hwang, M. (2005). A Survey of Data Warehousing Success Issues. Business Intelligence Journal, 10(4), 7–13. https://digitalcommons.butler.edu/cob_papers/88.

Yeoh, W. (2011). Business intelligence systems implementation: Testing a critical success factors framework in multiple cases. International Journal of Business Information Systems, 8(2), 192–209. https://doi.org/10.1504/IJBIS.2011.041791.

Yeoh, W., Gao, J., & Koronios, A. (2007a). Towards a Critical Success Factor Framework for Implementing Business Intelligence Systems: A Delphi Study in Engineering Asset Management Organizations. In Research and Practical Issues of Enterprise Information Systems II (Vol. 255). Springer.

Yeoh, W., Gao, J., & Koronios, A. (2007b). Towards a Critical Success Factor Framework for Implementing Business Intelligence Systems: A Delphi Study in Engineering Asset Management Organizations. In Research and Practical Issues of Enterprise Information Systems II (Vol. 255). Springer.

Yeoh, W., & Koronios, A. (2010). Critical success factors for business intelligence systems. Journal of Computer Information Systems, 50(3), 23–32. https://www.tandfonline.com/doi/pdf/10.1080/08874417.2010.11645404.

Yeoh, W., & Popovič, A. (2016). Extending the understanding of critical success factors for implementing business intelligence systems. Journal of the Association for Information Science and Technology, 67(1), 134–147. https://doi.org/10.1002/asi.23366.

Yoon, T. E., Jeong, B. K., & Ghosh, B. (2017). User acceptance of business intelligence application: Motivation to learn, technology, social influence, and situational constraints. International Journal of Business Information Systems, 26(4), 432–450. https://doi.org/10.1504/IJBIS.2017.087747.