Characterizing business intelligence tasks, use and users in the workplace

Tanja Svarre, Rikke Gaardboe

Abstract


This paper investigates business intelligence (BI) tasks, use and users in a
workplace setting. The study reports on a mixed methods study of users in three different types
of organisations employing BI. 1052 respondents answered a survey and 15 individual and 3
group interviews were conducted to elaborate on the survey results. The study finds that the
majority of public BI users are employees, and fewer managers and students, that are handling
a variety of tasks. Although they can experience challenges learning and using the BI system,
they are still satisfied with it from different perspectives.


Keywords


Business intelligence, information system use, workplace studies

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