Characterizing business intelligence tasks, use and users in the workplace

Tanja Svarre, Rikke Gaardboe


This paper investigates business intelligence (BI) tasks, use and users in a
workplace setting. The study reports on a mixed methods study of users in three different types
of organisations employing BI. 1052 respondents answered a survey and 15 individual and 3
group interviews were conducted to elaborate on the survey results. The study finds that the
majority of public BI users are employees, and fewer managers and students, that are handling
a variety of tasks. Although they can experience challenges learning and using the BI system,
they are still satisfied with it from different perspectives.


Business intelligence, information system use, workplace studies

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