Social media intelligence

Klaus Solberg Söilen


IT have indeed merged: new empirical data”, Vol 7, No 1 (2017) “Business intelligence, big data and
theory” and Vol 6, No 3 (2016) “What role does technology play for intelligence studies at the start of the
21st century?”. Special issues have looked at the problem of IT failures in relation to business intelligence:
“How companies succeed and fail to succeed with the implementation of intelligence systems”, Vol 7, No
3 (2017) and “How companies work and fail to work with business intelligence, Vol 7, No 2 (2017). During
the past years companies have indeed learned from their failures. Maybe this phase was inevitable as a
part of growing up. We see the same development on e-commerce sites: they mostly work well now, but
didn’t just a few years ago. A certain difference between countries still exists, but the industry is getting
there. Closely related to failures of implementation are user perspectives on business intelligence
systems, which have resulted in numerous research articles. A well-cited article by Adamala and Cidrin
(2011) led to the development of several models and theories as presented, for example, in Vol 6, No 2
(2016) entitled “User perspectives on business intelligence”.
The focus in JISIB is always technology. It is more a question of which aspect of technology we focus
on. In this issue, it is social media or social media intelligence. The paper by Gioti and Ponis entitled
“Social business intelligence: Review and research directions” is a literature review exploring the new
direction of social business intelligence (SBI), where social media meets BI. The last paper is entitled
“Business intelligence for social media interaction in the travel industry in Indonesia”. The authors,
Yulianto, Girsang and Rumagit propose a way to develop a data warehouse to analyze data from social
media, such as likes, comments and sentiment, applied to the travel industry in Indonesia.
Another aspect of the journal maintains the tradition of intelligence studies in general. Intelligence
studies must always be broad to be relevant and not to miss important pieces. Specialization is a necessity
and a curse at the same time. Vol 6, No 1 (2016) in entitled “The width and scope of intelligence studies
in business”. A part of this width and critique has involved self-reflection. Thus earlier articles in JISIB
often discussed methods. Case studies (by country or industry) were always a favorite. In Vol 4, No 3
(2014) JISIB continued this tradition of publishing case studies. In Vol 3, No 2 (2013), the whole issue is
dedicated to one country; Brazil. Analyzing patents analysis has also been a frequent and reoccurring
topic. In this issue both of these directions are represented. The third article is entitled “Investigating the
competitive ıntelligence practices of Peruvian fresh grapes exporters,” written by Bisson, Mercedes, and
Tong. The authors suggest a number of changes for Peruvian grapes exporters to become more
competitive based on a CI approach.
The fourth paper by Shaikh and Singhal entitled “An analysis of ip management strategies of ict
companies based on patent filings” tries to identify the strategies of five US and Indian IT companies by
analyzing their patents. The first paper by Nuortimo is entitled “Measuring public acceptance with
opinion mining: The case of the energy industry with long-term coal R&D investment projects” and is
part of his dissertation in science communication at the Faculty of Humanities at the University of Oulu.
The paper shows how opinion mining can be used effectively, and was one of a series presented at the ICI
Conference in Bad Nauheim this year. Many of the earlier papers in JISIB came directly from academic
or practitioners’ conferences. In Vol 2, No 1 (2012) it said: “The journal works in symbioses with a number
of conferences. It relies heavily on the contributions of scientific papers presented at these conferences,
in particular for these first issues. Among these we would in particular like to mention the more scholarly
conferences, like VSST, ECIS, ICTICTI and SIIE. In the near future we also hope to receive contributions
Journal of Intelligence Studies in Business
Vol. 8, No 2 (2018) p. 4-5
Open Access: Freely available at:
from INOSA and ECKM. We also receive support from members in the more professional conferences
related to Intelligence Studies like ICI and SCIP” (p. 4). And Vol 3, No 3 (2013): “The journal continues
to draw mainly on articles presented at academic conferences on topics related to competitive intelligence.
In 2013 SCIP organized a first conference in South Africa, under the leadership of ASA du Toit, the
journal’s editor for Africa.”. And in Vol 2, No 3 (2012): “Most contributions continue to come from the best
papers from a number of conferences related to Intelligence Studies. Two out of five articles come from
ECKM 2012, which was held 6-7 September in Cartagena, Spain.” And in Vol 2, No 2 (2012) echoed a
similar sentiment. Today the number of conferences has been reduced for different reasons, which it takes
too long to get into here and now.
The last group of articles worth mentioning is opinion pieces. These are non-empirical articles. Today
they are less frequent, but at the beginning they served another role, as pointed out in Vol 4, No 1 (2014):
“In this issue of JISIB we have admitted a large number of opinion pieces. Opinion pieces are important
to allow for a broader perspective of the field in terms of policies, adaptions of CI in foreign countries and
general interest in the form of debates. It also shows the normative qualities that are present in any
social science discipline”. At the very beginning it was also made clear that the goal was always to be
relevant for practitioners. Thus in Vol 1, No 1 (2011) we read: “The final aim of the journal is to be of use
to practitioners. We are not interested in theory for the sake of theory, and we do not want to publish
solutions to small problems which will have no real impact in the intelligence field.”. With your help we
try to keep with that goal.
As always, we would above all like to thank the authors for their contributions to this issue of JISIB.
Thanks to Dr. Allison Perrigo for reviewing English grammar and helping with layout design for all
articles and to the Swedish Research Council for continuous financial support. A special congratulation
goes to Rainer Michaeli for having taken the ICI conference to its 10th anniversary. Well done, and thank
you for the ongoing cooperation.


Competitive Intelligence; Business Intelligence, Market Intelligence, Intelligence Studies

Full Text:



Lashgari, M., Sutton-Brady, C., Solberg Søilen, K., & Ulfvengren, P. (2018). Adoption strategies of social media in B2B firms: a multiple case study approach. Journal of Business & Industrial Marketing, 33(5), 730-743.

Tontini, G., & Söilen, K. S. (2017). Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL). Asia Pacific Journal of Marketing and Logistics, (just-accepted),

Søilen, K. S. (2017). Why care about competitive intelligence and market intelligence? The case of Ericsson and the Swedish Cellulose Company. Journal of Intelligence Studies in Business, 7(2).

Söilen, K. S. (2017). Why the social sciences should be based in evolutionary theory: the example of geoeconomics and intelligence studies. Journal of Intelligence Studies in Business, 7(1).

Solberg Søilen, K. (2016). Economic and industrial espionage at the start of the 21st century–Status quaestionis. Journal of Intelligence Studies in Business, 6(3).

Solberg Søilen, K. (2016). Users’ perceptions of Data as a Service (DaaS). Journal of Intelligence Studies in Business, 6(2), 43-51.

Solberg Søilen, K. (2016). A research agenda for intelligence studies in business. Journal of Intelligence Studies in Business, 6(1), 21-36.

Gedda, David, Nilsson, Billy, Såthén, Zebastian and Solberg Søilen, Klaus (2016). Crowdfunding: Finding the optimal platform for funders and entrepreneurs. Technology Innovation Management Review, 6, 3, pp. 31-40

Solberg Søilen, Klaus (2015). A place for intelligence studies as a scientific discipline. Journal of Intelligence Studies in Business, Vol. 5, No 3, pp. 34-46.

Oubrich, Mourad, Aziza, Amine, Solberg Søilen, Klaus (2015). The impact of CRM on QoE: An exploratory study from mobile phone industry in Morocco. Journal of Intelligence Studies in Business, Vol 5, No 2, pp. 22-35.

Drozdz, Sebastian, Dufwa, Marcus, Meconnen, Robiel, Solberg Søilen, Klaus (2015). An assessment of Customer Shared Value in the restaurant industry. Theoretical and Applied Economics, No. 4, 605, pp. 85-98

Granquist, C., Strömberg, F., Solberg Søilen, K. (2015). Games as a marketing channel – the impact of players and spectators. International Journal of Electronic Business Management, Vol. 13, No. 1, pp. 57-65

Vriens, Dirk, Solberg Søilen, Klaus (2014). Disruptive Intelligence - How to gather Information to deal with disruptive innovations. Journal of Intelligence Studies in Business, Vol. 4, No 3, pp. 63-78

Solberg Søilen, Klaus (2014). A survey of users’ perspectives and preferences as to the value of JISIB – A spot-check. Journal of Intelligence Studies in Business, Vol. 4, No 2, pp. 61-65

Svensson, B., Frestad Solér, M. Solberg Søilen, K. (2014). Bara segrar bygger inga varumärken, Svensk Idrottsforskning, Nr 3, pp. 14-19

Tontini, G., Solberg Søilen, K., Silveira, A. (submitted 2014). Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services. Transportation Journal

Agostino, Alessandro, Solberg Søilen, Klaus, Gerritsen, Bart (2013). Cloud solution in Business Intelligence for SMEs –vendor and customer perspectives, Journal of Intelligence Studies in Business Vol 3, No 3, pp. 5-28

Solberg Søilen, K. (2013). An overview of articles on Competitive Intelligence in JCIM and CIR. Journal of Intelligence Studies in Business Vol 3, No 1, pp. 44-58.

Solberg Søilen, K., Jenster, P. (2013). The Relationship between Strategic Planning and Company Performance – A Chinese perspective. Journal of Intelligence Studies in Business, Vol 3, No 1, pp. 15-30.

Tontini, G., Solberg Søilen, K., Silveira, A. (2013). How interactions of service attributes affect customer satisfaction: A study of the Kano model’s attributes. Total Quality Management & Business Excellence, Volume 24, Issue 11-12, pages 1253-1271

Solberg Søilen, K., Nerme, P., Stemström, C., Darefelt, N. (2013). Usage of internet banking among different segments – trust and information needs. Journal of Internet Banking and Commerce, Vol 18, No 2, pp. 2-18

Fri, W., Pehrsson, T., Solberg Søilen, K. (2013). How the phases of cluster development are associated with innovation – the case of China. International Journal of Innovation Science, Vol. 5, Nr. 1, pp. 31-43.

Hansson, L., Wrangmo, A. Solberg Søilen, K. (2013). Optimal ways for companies to use Facebook as a marketing channel. Journal of Information, Communication and Ethics in Society. Vol. 11 Iss: 2, pp. 112 – 126.

Solberg Søilen, K., Tontini, G. (2013). Knowledge Management systems and Human Resource Management policies for Innovation benchmarking: a study at ST Ericsson. Internatinal Journal of Innovation Science, Vol 5, No 3, pp. 159-171

Yasmina, A., Solberg Søilen, K., Vriens, D. (2012). Using the SSAV model to evaluate Business Intelligence Software. Journal of Intelligence Studies in Business, Vol 2, No 1, pp. 29-40.

Solberg Søilen, K. Hasslinger, A. (2012). Factors shaping vendor differentiation in the Business Intelligence software industry. Journal of Intelligence Studies in Business, Vol 2, No 3, pp. 48-54.

Sabanovic, A., Solberg Søilen, K. (2012). Customers’ Expectations and Needs in the Business Intelligence Software Market. Journal of Intelligence Studies in Business, Vol 2, No 1, pp. 5-20.

Solberg Søilen, K. (2012). The Fallacy of the Service Economy. European Business Review, Vol 24, Iss: 4, pp. 308-319.

Solberg Søilen, K, Kovacevic, M. A., Jallouli, R. (2012). Key Success Factors for ST-Ericsson using Value Chain model. Journal of Business Research. Volume 65, Issue 9, pp. 1335-1345.

Solberg Søilen, K., Baback Alipour, P. (2011). A Knowledge Model for Global Catastrophic Risk. Knowledge Organization 38, No 5, pp. 438-455.

Solberg Søilen, K. (2010). Management Implementation of Business Intelligence Systems/Gestion de la implementacion de sistemas de intelligencia de negocios. Inteligencia y seguridad, No. 9, December 2010- May 2011, pp. 46-67.

Solberg Søilen, K. (2010). Boosting Innovation and Knowledge through Delocalization: Market Intelligence at Trade Shows. Problems and Perspectives in Management, Iss 3, pp. 200-208.

Solberg Søilen, K. (2009). Life style welfare: How the New Class has transformed the Scandinavian Welfare State. Telos, No. 148, pp. 73-85.

Solberg Søilen, K. (2017). Russofobia. Adhou Communications, Sweden

Solberg Søilen, K. (2013). Exhibit Marketing & Trade Show Intelligence - Successful Boothmanship and Booth Design. Springer Verlag, Berlin

Solberg Søilen, K. (2012). Geoeconomics. Ventus Publishing ApS/Bookboon, London (50 000+ downloads per year)

Jenster, P., Solberg Søilen, K. (2009). Market Intelligence: Building Strategic Insight. Copenhagen Business School Press, Denmark

Solberg Søilen, K. and Huber, S. (2006). 20 svenska studier för små och medelstora företag – pedagogik och vetenskaplig metod. Studentlitteratur, Lund

Solberg Søilen, K. (2005). Introduction to Public and Private Intelligence. Studentlitteratur, Lund

Solberg Søilen, K. (2005). En liten bok i Logikk. Hvordan lære å tenke. GRIN Humanities, Norderstedt, Germany

Solberg Søilen, K. (2005). Wirtschaftsspionage in Verhandlungen aus Informationsökonomischer Perspektive - Eine Interdisziplinäre Analyse. Dissertation. Wirtschaftswissenshaftlichen Fakultät Universität Leipzig, Germany

Tontini, G., Solberg Søilen, K. (2015). Innovation Management, in Su Mi Dahlgaard-Park (Ed.), Encyclopedia of Quality and the Service Economy, Sage Publications, Thousand Oaks, CA, v. 1, p. 301-312.

Gerritsen, Bart H.M, Solberg Søilen, K. et al. (2014). Product Development in the Socio-sphere - Game Changing Paradigms for 21st Century Breakthrough Product Development and Innovation.

Social Media Coming to the Mall: A Cross-Channel Response. Springer, PP. 169-235.

Solberg Søilen, K. (2014). Benchmarking innovation (chapter 10), in Gupta, Praveen and Trusko, Brett (Eds.), Global Innovation Science Handbook. McGraw-Hill, New York, PP. 141-158

Solberg Søilen, K. (2011). Exhibit Intelligence. In Haton, J-P, M., Sidhom, S., Ghenima, M., Benzakour, K. (Eds). Information Systems & Economic Intelligence, Marrakech, PP. 18-25

Solberg Søilen, K. (2008). Management Implementation of Business Intelligence Systems. In Flory, A., Ghenima, M., Sidhom, S. (Eds). Systemes d’information & Intelligence Economique. I.H.E. editions: Tunis. PP. 358-371

Jenster, P., Solberg Søilen, K. (2005). Business Marketing Intelligence: Analysis and Tools. In Jenster et al. Managing Business Marketing & Sales. Copenhagen, Denmark: Copenhagen Business School Press, PP. 77-119


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