A business intelligence framework for Sultan Qaboos University: A case study in the Middle East
DOI:
https://doi.org/10.37380/jisib.v7i3.278Keywords:
Business intelligence, decision making, key business activity key performance indicator, maturity assessment, performance managementAbstract
Higher education institutions generate big data, yet they are not exploited toobtain usable information. Making sense of data within organizations becomes the key factorfor success in maintaining sustainability within the market and gaining competitiveadvantages. Business intelligence and analytics addresses the challenges of data visibility anddata integrity that helps to shift the big data to provide deep insights into such data. Thisresearch aims to build a customized business intelligence (BI) framework for Sultan QaboosUniversity (SQU). The research starts with assessing the BI maturity of the educationalinstitutions prior to implementation followed by developing a BI prototype to test BI capabilitiesof performance management in SQU. The prototype has been tested for the key business activity(KBA): teaching and learning at one college of the university. The results show that theaggregation of the different KBAs and KPIs will contribute to the overall SQU performance andwill provide better visibility of how SQU as an organization is functioning, which is the keytowards the successful implementation of BI within SQU in the future.Downloads
Issue
Section
Article
License
Authors who publish with this journal agree to the following terms:- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).