Identifying key effective factors on the implementation process of business intelligence in the banking industry of Iran
Keywords: Banking industry, business intelligence, fuzzy Delphi technique, implementing business intelligence, key factors
AbstractThough many organizations have turned to developing and using businessintelligence systems, not all have been successful in implementing such systems. These systemshave social-technical dimensions with many elements and are very complicated. Numerousstudies have been carried out on implementation and employment of business intelligence, butin the past studies only specific aspects and dimensions have been addressed. The aim of thisstudy is to identify key factors in the implementation process of business intelligence in theIranian banking industry. The present research is objectively applied as a survey study inimplementation strategy. Also it is a descriptive study in terms of the research plan and datacollection where two documentary and field study methods have been used for collecting data.The statistical population of this study comprises experts and professionals in informationtechnology who are active in implementing solutions for business intelligence in the bankingindustry of Iran. In this study, 16 people were chosen based on non-random judgment samplingcombined with targeted and snowball sampling as a statistical sample and their viewpointswere extracted and refined using the Fuzzy Delphi Technique. First through studying pastresearch records and reviewing literature of effective factors in implementing businessintelligence process, 37 factors were identified. Then by implementing five rounds of the FuzzyDelphi Technique, 39 factors were confirmed as significant among 37 factors affecting thebusiness intelligence implementation process in past studies and 10 factors proposed by experts.Also, these 39 factors were classified in nine main groups including organizational, human, dataquality, environmental, system ability, strategic, service quality, technical infrastructure, andmanagerial factors. Managers and executives of business intelligence projects in Iran's bankingindustry can achieve the given objectives and results by considering such significant factors inplanning and taking measures related to effective implementation of business intelligence.
Copyright (c) 2017 Journal of Intelligence Studies in Business
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).